App support

Last updated: September 7, 2026

Need a hand with a design, your account, or having something made? Email hello@ownthread.com. Include your app version and a short description of what happened. Never send passwords, access codes, or payment details.

Return to a design

Open the Worktable tab for designs started on this phone. To find designs saved to your account, open Account and request a sign-in link using the same email address. Open the email link on your phone.

Photos and camera access

You can describe your idea without adding a photo. If you want to take a reference photo, allow camera access in your phone's Settings, or choose an existing image with Add photos.

Requests and purchases

A concept image is a design direction. A real designer reviews fit, materials, construction, and pricing before anything is made. For help with an existing request or a refund, contact us using your account email.

Delete your account

In the app, open Account, then Delete my account. Accounts with a deposit or an order in progress need our help to close; email us to arrange this.